- Is the employee aware of the attendance standard?
- Did the employee know they were scheduled to work?
- Did anyone try to contact the employee? If so, who and what time was the employee contacted?
- Is there any reason why the employee didn’t show up to work?
- What is the employee’s perspective?
- How far in advance are your schedules being posted? Were there any changes to the schedule?
- How have you addressed similar attendance issues in the past with this employee or other employees?
- If a NCNS, did the employee call in at any point during their scheduled shift? If so what time?
- Was the shift a store meeting? If so, did other employees fail to attend the mandatory meeting as well?
- Did the employee say anything to any other Luxottica employees on duty prior to leaving before the end of their last shift?
- If late store opening, what time did the store open and who opened the store? What reason did the employee provide for the late store opening?
- Does the Employee have any documented coachings or FCARs in their file in the past 12 months? If so, what was it for and when was it delivered?
- What would you like to see happen or do about this situation?
- Did you partner with your Regional Manager? Do they support the action you want to take?
Additional Resources
EssilorLuxottica Employee Guide
EssilorLuxottica Code of Ethics
2024 Holiday Schedules
Contact List
Employee Discount Updates
Intranet Poster Program
Canada Know Your Rights Poster
Employment and Wage Verification
Return to Office/Hybrid Work
Inclusive Language Guides
Labor Condition Applications
Self-Service Resignation Form
Employee Assistance Program/EAP
Field Managers and HRBPs: HR Helpdesk Advanced (HDA)
Performance Management Resource Library