Improper Call In Defined
An improper call in is when an employee makes some effort to provide notice of an absence, but fails to call his or her manager at least one hour prior to their scheduled start time. The call must come from the employee, unless emergency circumstances prevent the employee from doing so. Text messaging is not an acceptable form of communication to the manager.
Please note that paid sick or safe leave laws may not require the employee to provide a reason for his/her absence.
Addressing an Improper Call In
Please Note: Before you address any attendance issues, be sure you're familiar with your brand's attendance standards (U.S. Only). Attendance issues should be addressed in a timely manner and in accordance to Company expectations and prior consistencies. Managers should use the Employee Attendance Tracker to record all attendance issues.
Failure to properly notify management in accordance with this policy may be considered an unscheduled absence or tardiness, and may result in corrective action, unless state/local paid sick leaves apply. In locations where paid sick leave is applicable, absences counted toward sick pay should be excluded from performance management and corrective actions. See Calling in an Absence or Tardiness for the proper call in procedure.
Click here to see questions to consider before submitting an e-Service request.
If you are a manager submitting a Corrective Action for unsatisfactory attendance, follow the steps below:
- Go to Employee Relations e-Service
- Select All Store Employees
- Select For Store and Field Managers Only
- Scroll down slightly and select U.S. Manager Request for Corrective Action or Canada Request for Corrective Counselling
- Follow the process and enter the required information
- Select Unsatisfactory Attendance as the topic of the Corrective Action
- Finish filling out the Corrective Action Request and submit for approval