Store Late-Opening/ Early-Closing Defined
If an employee’s tardiness or absence results in the store opening late, it is considered a Store Late-Opening. If an employee is absent for the end of a shift resulting in the store closing early, it is considered a Store Early-Closing.
Managing a Store Late-Opening/ Early-Closing
Employees who do not open the store on time as a result of being tardy or absent may receive a Corrective Action. A second incident of late store opening because of being tardy and/or absent may result in termination.
This also applies to early or mid-day store closings.
If you are considering issuing a CAR or termination, you are required to submit information via Employee Relations e-Service. Please refer here to determine if Employee Relations support is required before proceeding. In locations where paid sick leave is applicable, absences counted toward sick pay should be excluded from performance management and corrective actions.
Please Note: Before you address any attendance issues, be sure you're familiar with your brand's attendance standards (U.S. Only). Attendance issues should be addressed in a timely manner and in accordance to Company expectations and prior consistencies. Managers should use the Employee Attendance Tracker to record all attendance issues.
Click here to see questions to consider before submitting an e-Service request.
If you are a manager submitting a Corrective Action for unsatisfactory attendance, follow the steps below:
- Go to Employee Relations e-Service
- Select All Store Employees
- Select For Store and Field Managers Only
- Scroll down slightly and select U.S. Manager Request for Corrective Action or Canada Request for Corrective Counseling
- Follow the process and enter the required information
- Select Unsatisfactory Attendance as the topic of the Corrective Action
- Finish filling out the Corrective Action Request and submit for approval