Attendance FAQs

Unsatisfactory Attendance

• What are my action steps at the first signs of poor attendance?
• I have coached and documented an Informal Corrective Action (ICAR) with the employee and they are still having attendance issues. What is my next step?

Recording Attendance

• Is there a form for recording attendance?

Reporting Absences

• What does No Call, No Show (NCNS) Mean? How is a No Call, No Show defined?
• What is the difference between a No Call No Show and Improper Call In?
• Can an employee just text an absence in or leave a message?
• What if the employee cannot get in touch with the manager to report the absence?
• Is an employee required to give a reason for their absence? Should I ask?

Absences and PTO

• Does the employee have to use available PTO when they call in absent?

Absence and Late Store Opening

• What should I do if my store opens late due to an employee that is tardy or calls in absent?

Absence and Coverage

• Is it the employees responsibility to find coverage when calling in absent?
• Employee cannot come in because they are working at another EssilorLuxottica brand. Is that considered an absence?
• Do I have to excuse an employee from a shift since he/she gave me advance notice of an absence?
• Associate was scheduled for a mandatory meeting and was absent. Does that deserve a Formal Corrective Action (FCAR)?
• It's a blackout period but my Associate has an important family function to attend. What do I do?
• When do store schedules have to be posted?

Leave of Absence and Return to Work 

• Does the employee need a note to return to work after being out for an illness?
• When does an absence become a Leave of Absence?